2. COLLECTION OF PERSONAL INFORMATION
What kind of personal information do we collect?
Red Inka Radio may collect personal information including (but not limited to) the following: your name, address, email address, telephone numbers, gender, date of birth, photograph and payment details. We may also collect other types of personal information that you share with us in connection with:
(i) an on-air conversation (or possible conversation) with a radio presenter;
(ii) your entry into a competition or trade promotion;
(iii) your feedback (including complaints) in relation to our programs and other services; and
(iv) your use of Red Inka Radio apps, Website and audio streams on the Website.
We also collect other information that is reasonably necessary for, or directly related to, our business functions and activities.
How do we collect your personal information?
We generally collect personal information from you when you communicate with us, or when we communicate with each other. For example, we generally collect personal information via the following means (although there may be others):
(i) Telephone – when you call in to take part in a program, to enter a competition or provide us with feedback;
(ii) Post and email– when you write to us for any reason;
(iii) Website – when you contact us via the Website, register or log in to a user account, enter a competition, and through the use of third-party cookies (flash and non-flash) and web beacons;
(iv) Social media – when you post or like something on our Facebook page, follow/respond to us on Twitter, or Instagram; and
In most instances, we collect personal information directly from you. However, there may be circumstances where we collect information about you from third parties or via other methods.
Why do we collect your personal information?
Where Red Inka Radio collects and holds your personal information, it is collected and held for our business purposes, which are generally to provide services to you and to administer our relationship with you. These purposes include (but are not limited to) the following:
(i) Talkback and other on-air communications – to enable on-air presenters to appropriately address you, know the subject matter of your call and whether you’ve called previously;
(ii) Competitions – to facilitate the conduct of competitions and trade promotions;
(iii) Newsletter and special offers – to provide you with details of events, services of Red Inka Radio, emails and other communications;
(iv) Feedback and complaints – to comply with our obligations under the Community Radio Codes of Practice or the Broadcasting Services Act 1992 (Cth) or to improve our services;
(v) Membership of the organisation – to comply with the Red Inka Radio Constitution, Community Radio Codes of Practice, and Broadcasting Services Act 1992.